Please ensure that you have read and understood the policy before purchase as making payment will be an agreement to accepting these terms and conditions!!

We guarantee live arrival on all shipments as long as they are delivered within 48hours of sending .

Clear video (no photos) of the DOA livestock in an unopened shipping bag is required to receive credit.

The video file must be received within 3 hours of package delivery time as given by the courier when delivered. Video must be send to our email adres or Facebook messenger.

Fish are not guaranteed past arrival.

Opening the shipping bags ends the arrival period and, without video, indicates that the fish are acceptable in the condition they arrived.

DOA credits are redeemable for the same species of fish on the next order as available. (Unless communicated otherwise)

No money refunds will be issued for DOA livestock.

Shipping charges are not covered by our DOA Policy.

The same DOA rules apply to deliveries to rural areas.

Shipping to a PO Box will void the DOA policy  

All funds owed will be issued as a credit towards your next order.